Service Management Software
At Arey Jones, we’re not just committed to talking about service we’re committed to giving you the service you need when you need it and where you need it. We have a multitude of service options available that are flexible and customizable. We’ll work with different service level agreements in different districts or IT departments to develop solutions to fit your budgets and unique situation.
Being committed is nice but being committed and connected is great, especially when you need more than a pleasant voice on the telephone to solve your software problems. We’re not afraid to roll up our sleeves, get our hands dirty, and solve software issues where ever they occur. Depending on your service level agreement, we can be connected directly to your help desk in a variety of configurations. We can provide a single help desk solution or customize a combination service strategy to work in conjunction with your help desk. When districts merge or significant changes occur, don’t sweat it. We understand the challenges this brings and we’ll work with you to integrate and blend evolving systems for seamless service solutions.
We’re on the scene.
Simple solutions can be taken care of online or on the phone but when you need someone on location we’ll be there. We’ll dispatch a field engineer to address any problem.